Who’s On Call for Your AI Agents?
Ask who gets paged when a server fails at 2 a.m. and you’ll get a name instantly. Ask who gets paged when an AI agent misbehaves and watch the pause. IBM expects most large enterprises…
IT operations
We Didn’t Fix More Incidents. We Just Saw Them Sooner.
The client asked for a 25% improvement in incident detection. We delivered 38%, and more than $2 million in documented savings followed. What surprises people is that we never got meaningfully better at fixing things…